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Frequently asked questions

How long does it take to get set up?

You can be up and running with Compliant IA in one day.

Do you provide technical and user support during the free trial?

Yes. We work closely with each invoice-billing customer during the free trial. We help each customer upload locations, users and forms, answer questions and provide training. You can reach us on our toll-free number or by email. Online help is also available and extensive.

How does billing work?

We bill monthly using quota-based pricing (fixed cost for x audits). There is no setup fee, no per-seat license, no hardware, software or maintenance cost or any other fee. Credit card-billing customers are billed automatically on the monthly anniversary of their service subscription. Invoice-billing customers are billed at the end of each calendar month, due net 30. US customers are billed in US Dollars. Canadian customers are billed in Canadian Dollars. European customers are billed in Euros.

Do I need to sign a contract?

Yes. Customers sign a service agreement with multi-year price protection and standard clauses (confidentiality, non disclosure, data of customer, etc...).

Can I cancel the service?

Yes. Invoice-billing customers can cancel the service at any time with 90-day written notice, with no penalties whatsoever. Credit card-billing customers can cancel the service at any time during the billing month, with no penalties whatsoever (The service remains available until the end of the billing month. No refund is available for the billing month in progress).

If I cancel the service, can I get a copy of my data?

Yes. Using the web interface or the API, you can export forms, visits and most reports to Excel and PDF.

Who owns the data?

You do. Contractually, the customer's data is the sole and exclusive property of the customer. Compliant IA is granted a license to the customer data for the sole purpose of providing the service.

How long has Compliant IA been in operation? What are Compliant IA's revenues?

Compliant IA was established in 2009. It is a wholly-owned subsidiary of Betterdot Systems Inc, established in 1999. Betterdot Systems is privately held and does not report revenues. We have been profitable every year since 1999, are self-financed and debt-free. We are registered with Dun & Bradstreet.