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Frequently asked questions

How long does it take to get set up?

You can be up and running with Compliantia in one day.

What conditions apply to the free trial?

The free 30-day trial is available to organizations with US $1 billion or less in revenue and 1,000 locations or less. Larger organizations may trial the software for a nominal fee.

Do you provide technical and user support during the free trial?

Yes. We work closely with each customer during the free trial. We help you upload locations, users and forms and answer any questions you may have. You can reach us on our toll-free number or by email.

How does billing work?

We bill monthly in one of two ways: audit-based pricing (cost per audit) or quota-based pricing (fixed cost for x audits). There is no setup fee, no per seat license, no hardware, software or maintenance cost or any other fee. Fee is billed at the end of each calendar month, due net 30. US customers are billed in US Dollars. Canadian customers are billed in Canadian Dollars. European customers are billed in Euros.

Do I need to sign a contract?

Yes. Customers sign a service agreement with three-year price protection and standard clauses (confidentiality, non disclosure, data of customer, etc...).

Can I cancel the service?

Yes. You can cancel the service at any time with 90 days written notice, with no penalties whatsoever.

If I cancel the service, can I get a copy of my data?

Yes. Using the web interface or the API, you can export forms, visits and most reports to Excel and PDF.

Who owns the data?

You do. Contractually, the customer's data is the sole and exclusive property of the customer. Compliantia is granted a license to the customer data for the sole purpose of providing the service.

I have less than 30 locations, can I use Compliantia?

Of course! We offer a number of convenient and affordable pricing plans, payable with monthly automated credit card billing.

I have over 3,000 locations, can I use Compliantia?

Yes. We have invested heavily in making large datasets manageable, from the use of pagination, tagging and narrowcasting to automated imports. Thanks to automation and usability research, working with large organizations is just as easy as working with smaller ones. Our customers conduct tens of thousands of audits per month. We have a large and redundantly load balanced infrastructure with a lot of spare capacity.

How long have you been in operation? What are your revenues?

Compliantia was established in 2009. It is a wholly-owned subsidiary of Betterdot Systems Inc, established in 1999. Betterdot Systems is privately held and does not report revenues. We have been profitable every year since 1999, are self-financed and debt-free. We are registered with Dun & Bradstreet.