• Field Audits
  • Fast
  • Easy
  • Versatile
  • Proven

Focus on in-store execution

Field audit and task management software-as-a-service for retailers, manufacturers, wholesalers and facility operators

Field Audits
Field Audit helps multi-unit retailers and manufacturers achieve store-level compliance with operational, service and merchandising standards. The web and mobile service is used by district and regional managers for field audits and checklists.

Task Management
Task Management helps multi-unit retailers deploy efficient and secure communication channels between the stores, head office and operations personnel. It allows the retailer's workforce to assign tasks and track execution.

Ticket Tracking
Ticket Tracking allows multi-unit retailers to track, assign and address customer complaints, feedback and general information. Tickets can be created by store personnel, district managers and head-office using laptops, tablets and smartphones.

scorepod.com
Scorepod is a Customer Experience Management system optimized for mobile devices. It allows customers to submit store complaints and feedback with a smartphone, tablet or computer. It is fully integrated with Compliantia and creates real-time, actionable, store-tied tickets and tasks. Coupled with Field Audit, Scorepod offers a 360 degrees view of store performance: district manager visits on the one hand, customer feedback on the other.

What does it do?

  • Real-time field audit
  • Closed-loop workflow including scheduler, audit, action plan and follow-up
  • Web and mobile task management
  • Notifications and reminders
  • Online form builder + offline form upload
  • Online store and user management + offline bulk upload
  • Support for photos and attachments
  • Flexible automated scoring
  • Reporting, Dashboard and KPI
  • Support for BlackBerry™, Android™, iPhone™, laptops and tablets
  • Multilingual: English and French.

Why choose Compliantia?


Who benefits?

  • Head office Track the performance of stores, programs and individuals in real time. Spot trends, problem areas and repeat unacceptables.
  • District managers Perform web, tablet and mobile field audits. Create and follow-up on action plans. Spot trends, problem areas and repeat unacceptables. Engage with store owners and franchisees.
  • Franchisees and store managers Acknowledge visits. View and follow-up on action plans. View visit history and trends. Compare store performance to district.
  • Brand administrator Manage locations, users and forms online and offline.


In the news

Designed to cut the time and expense of sending a district manager to a store, Compliantia is an "out of the box" retail audit and task management software as a service (SaaS) that runs on the web, smart phones and tablets. [...] It optimizes the effectiveness of in-store merchandising programs by ensuring they are implemented consistently. It offers shoppers a more consistent and predictable experience in the store.

Retail TouchPoints, March 2011


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What customers are saying

Compliantia is an outstanding tool with outstanding customer support. This program has been instrumental for improving compliance and accountability standards within our organization.
James Robbins, Retail Services Director

 
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