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FAQ

How soon can I be set up?

Setting up your account only takes minutes. You will be fully operational with Compliant IA in hours.

Is there support during the trial?

Yes.

Compliant IA works closely with each customer during the free trial.

We help each customer upload locations, users and forms, answer questions and provide training.

You can reach us on our toll-free number or by email.

Online help is available and extensive.

How does billing work?

There is no billing and no need to supply a credit card or billing details during the free trial.

Compliant IA bills monthly using quota-based pricing. There is no setup fee, no per-seat license, no hardware, software or maintenance cost or any other fee.

Credit card-billing customers are billed automatically on the monthly anniversary of their service subscription.

Invoice-billing customers are billed at the end of each calendar month, due net 30. US customers are billed in US Dollars. Canadian customers are billed in Canadian Dollars. European customers are billed in Euros.

Do I need to sign a contract?

Not for the free trial.

Credit card-billing customers are asked to review and accept the terms of service, electronically.

Invoice-billing customers sign a service agreement with multi-year price protection and standard clauses (confidentiality, non-disclosure, customer owns data, etc...).

Can I cancel anytime?

If you sign up for Compliant IA, cancellation is easy.

Invoice-billing customers can cancel the service at any time with 90-day written notice, with no penalties whatsoever.

Credit card-billing customers can cancel the service at any time during the billing month, with no penalties whatsoever (The service remains available until the end of the billing month. No refund is available for the billing month in progress).

Can I export my data anytime?

Yes.

Using the web interface or the API, you can export forms, visits and most reports to Excel, PDF, JSON or XML.

Who owns the data?

You do.

Contractually, the customer's data is the sole and exclusive property of the customer. Compliant IA is granted a license to the customer data for the sole purpose of providing the service.

Tell me more about Compliant IA

Compliant IA was established in 2009. It is a wholly-owned subsidiary of Betterdot Systems Inc, established in 1999.

Betterdot Systems is privately owned, self-financed and debt-free. Betterdot Systems is registered with Dun & Bradstreet.